FAQ'S
How long will my Memory Bear take to make?
Each bespoke Memory Bear takes a number of days to make and I am therefore only able to make up to 2 bears a week. Once I have received and approved your order and clothing/fabrics, I will inform you of your position in my order book and give you an approximate date that your bear will be finished and dispatched. I do not operate a waiting list, it is purely first come, first served.
N.B. I am unable to make your bear for a specific date i.e. birthdays, anniversaries etc so please consider this before placing your order.
I will confirm safe receipt of your items, but cannot be held responsible for loss or damage to parcels in transit. Your finished bear will be sent to you by Special Delivery and I highly recommend that your precious items are also sent to me via a tracked postal method.
Where do I send my order?
If you would like to place an order please fill out the contact form and I will e mail you my details. You will then need to fill out an order form, before placing your order.
Can I wash it?
Your memory bear is not designed to be washed, should it become a little grubby, please wipe it gently, with a damp cloth.
What if I change my mind?
I will contact you before I start your order to confirm you still want me to proceed.
If you should change your mind after the items have been sent to me, please let me know as soon as possible and your items will be returned and a refund given (excluding postage costs).
Refunds cannot be given once your bear has been started.
How do I pay?
Payment is by PayPal, cheque or Postal order. I will e mail your invoice prior to commencement.
I am unable to start your bear until full payment is received.
Postage
Parcels are sent by Special Delivery. Postage and packaging prices are subject to change.
Disclaimer
My Memory Bears are intended as Keepsakes, they are not designed or intended for use as a toy and should not be given to children under 14 years of age.
This is because the fabrics are supplied by you, the customer, and may be more fragile than new fabrics, they cannot be CE tested and approved, and therefore would not comply with toy safety guidelines.
Each bear is handmade using a home sewing machine, with some details such as eyes, nose, button joints and closing seams, finished by hand, which although unlikely, if they become loose, could pose a choking hazard. Good quality felt, thread, buttons and CE approved stuffing are used.
Amore Memory Bears does not accept responsibility for the misuse of these decorative keepsakes.
How long will my Memory Bear take to make?
Each bespoke Memory Bear takes a number of days to make and I am therefore only able to make up to 2 bears a week. Once I have received and approved your order and clothing/fabrics, I will inform you of your position in my order book and give you an approximate date that your bear will be finished and dispatched. I do not operate a waiting list, it is purely first come, first served.
N.B. I am unable to make your bear for a specific date i.e. birthdays, anniversaries etc so please consider this before placing your order.
I will confirm safe receipt of your items, but cannot be held responsible for loss or damage to parcels in transit. Your finished bear will be sent to you by Special Delivery and I highly recommend that your precious items are also sent to me via a tracked postal method.
Where do I send my order?
If you would like to place an order please fill out the contact form and I will e mail you my details. You will then need to fill out an order form, before placing your order.
Can I wash it?
Your memory bear is not designed to be washed, should it become a little grubby, please wipe it gently, with a damp cloth.
What if I change my mind?
I will contact you before I start your order to confirm you still want me to proceed.
If you should change your mind after the items have been sent to me, please let me know as soon as possible and your items will be returned and a refund given (excluding postage costs).
Refunds cannot be given once your bear has been started.
How do I pay?
Payment is by PayPal, cheque or Postal order. I will e mail your invoice prior to commencement.
I am unable to start your bear until full payment is received.
Postage
Parcels are sent by Special Delivery. Postage and packaging prices are subject to change.
Disclaimer
My Memory Bears are intended as Keepsakes, they are not designed or intended for use as a toy and should not be given to children under 14 years of age.
This is because the fabrics are supplied by you, the customer, and may be more fragile than new fabrics, they cannot be CE tested and approved, and therefore would not comply with toy safety guidelines.
Each bear is handmade using a home sewing machine, with some details such as eyes, nose, button joints and closing seams, finished by hand, which although unlikely, if they become loose, could pose a choking hazard. Good quality felt, thread, buttons and CE approved stuffing are used.
Amore Memory Bears does not accept responsibility for the misuse of these decorative keepsakes.
